Last Updated: June 2, 2026

At PicknEasy®, your satisfaction matters to us. We stand behind the quality of our products and want every purchase to meet your expectations.

If you are not completely satisfied with your purchase, this Refund & Return Policy explains your options and the steps required to request a return, refund, or replacement.

1. Return Eligibility

Most items may be returned within 30 days of the confirmed delivery date, provided all of the following conditions are met:

• The item is unused, unwashed, and in its original condition.
• The item is returned in its original packaging whenever possible.
• Proof of purchase (order confirmation email or receipt) is provided.
• The return request is initiated within the 30-day return period by contacting us at support@pickneasy.com.

Items returned outside of the 30-day period or that do not meet these requirements may not be accepted and may be returned to the sender at their expense.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are not eligible for return or exchange:

• Products that have been used, washed, or have come into contact with food or a person’s mouth.
• Products damaged due to misuse, negligence, accidents, or customer modifications.
• Items marked as Final Sale.
• Products purchased during promotional clearance events.
• Gift cards and store credit.

If you are unsure whether your item qualifies for return, please contact us before sending it back. We are happy to review your situation.

3. Damaged, Defective, or Incorrect Orders

We take product quality seriously.

If your order arrives damaged, defective, or differs from what you ordered, please contact us within 7 days of delivery at support@pickneasy.com.

Please Include:

• Your order number.
• A detailed description of the issue.
• Clear photographs of:
  • The product
  • Packaging
  • Any visible damage or defects

Possible Resolutions

Depending on the circumstances, PicknEasy® may provide:

• A free replacement shipped at no additional cost.
• A full or partial refund.
• Store credit for a future purchase.

In most cases, damaged or defective items do not need to be returned. However, we may request photographs or additional information to evaluate your claim.

4. How to Initiate a Return

To begin the return process, please follow these steps:

Step 1

Email support@pickneasy.com within the 30-day return window and include:

• Your order number
• Reason for return

Step 2

Wait for a Return Authorization (RA) confirmation from our support team.

Do not send items back without prior authorization, as unauthorized returns may not be accepted.

Step 3

Securely package the item and ship it to the return address provided in your Return Authorization email.

Step 4

Send us the tracking number once the package has been shipped so we can monitor its delivery.

Important

We strongly recommend using a trackable shipping service.

PicknEasy® is not responsible for items lost, delayed, or damaged while being returned.

5. Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Non-Refundable Charges

The following charges are non-refundable:

• Original shipping fees paid at checkout.
• Expedited shipping fees, if applicable.

Damaged or Incorrect Orders

For damaged, defective, or incorrectly shipped items, PicknEasy® may:

• Provide a prepaid return label, or
• Reimburse reasonable return shipping costs

at our sole discretion.

6. Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or denial of your refund request.

Approved Refunds

Approved refunds will:

• Be issued to the original payment method used during checkout.
• Typically be processed within 5–10 business days after approval.
• Be confirmed via email once completed.

Please note that banks and credit card providers may require additional time to post the refund to your account.

Refund Delays

If you have not received your refund after 10 business days:

1. Check with your bank or credit card provider.
2. Contact us at support@pickneasy.com if the refund is still not visible.

We will gladly investigate the issue.

7. Exchanges

At this time, PicknEasy® does not offer direct product exchanges.

If you would like a different item:

1. Return the original item following the return process outlined above.
2. Place a new order separately.

This process helps ensure faster service and product availability.

8. Gifts

If you received a PicknEasy® product as a gift and would like to return it, please contact us at support@pickneasy.com.

Depending on eligibility, we may offer store credit equal to the original purchase price.

The original purchaser will not be notified of the return.

9. Changes to This Policy

PicknEasy® reserves the right to modify or update this Refund & Return Policy at any time.

Changes become effective immediately upon posting to our website with an updated “Last Updated” date.

We encourage customers to review this Policy periodically before making a purchase.

10. Contact Us

Have questions regarding a return, refund, replacement, or exchange?

PicknEasy® — Customer Support

Email: support@pickneasy.com

Website: www.pickneasy.com

We aim to respond to all customer inquiries within 1–2 business days.